I have often commented about the complexity of financial services for anyone, and particularly for older people, who have to rely on financial services rather than work for their income. Even more so for people with Alzheimer's disease or other forms of dementia which affect their capacity to cope even with honest banks and insurance companies, leave alone the devious and self-interested extractors of profit from vulnerable people. So a recently published 'dementia-friendly financial services charter', telling banks and the like what they should be doing to respond better to the needs of people with dementia is very welcome. the main aim is to train and encourage staff to be more aware and be able to help people with dementia, remembering that many will be out and about using services over several years in the early stages of the disease.
Of course, whether this will be any use depends on how financial services companies tka eit up, but local organisations could encourage their local ban branches to be aware of the charter and start training their staff. The actions to be taken are graded - and most are very easy, so there's no real excuse.
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